frequently asked questions
Orders & Payments
How can I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to secure checkout.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Can I cancel or change my order?
If your order has not been processed or shipped yet, please contact us as soon as possible. We’ll do our best to help.
Shipping
Do you ship internationally?
Yes, Olesia Store ships to multiple countries worldwide.
How long does shipping take?
Shipping times vary depending on your location and selected shipping method. Estimated delivery times will be shown during checkout.
Will I receive tracking information?
Yes, tracking details will be emailed once your order has been shipped.
Are duties and taxes included?
Import duties and taxes may vary depending on your country’s regulations. Additional charges, if applicable, are the buyer’s responsibility unless stated otherwise.
Returns & Exchanges
Do you accept returns?
Yes, we accept returns on eligible items within the return period mentioned in our Return Policy.
Can I exchange an item?
Yes, exchanges may be available depending on stock availability.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the wrong item was sent or the product arrived damaged.
Products
Are your products authentic?
We strive to provide quality products sourced from trusted suppliers and distributors.
Why may product colors look slightly different?
Actual product colors may vary slightly due to lighting, screen settings, and photography.
Are sizes accurate?
We recommend checking the size information provided in each product listing before placing an order.
Support
How can I contact customer service?
You can contact us through our Contact Us page or email our support team directly.
How long does it take to receive a response?
We usually respond within 24–48 business hours.