Returns & Exchanges Policy

At Olesia Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

Items may be returned within 14 days of delivery under the following conditions:

Item must be unused and in original condition
Original tags and packaging must be included
Proof of purchase or order number is required
Final sale, clearance, underwear, and personalized items may not be eligible for return

We accept exchanges for eligible items depending on product availability.

If you need a different size or color, please contact our support team before returning the item.

Customers are responsible for return shipping costs
Original shipping charges are non-refundable
If the wrong item was sent or the item arrived damaged, we will assist with the return process

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

Once your return is received and inspected:

Approved refunds will be processed to the original payment method
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

The following items may not be returned:

Please contact our customer support team with:

Our team will provide return instructions and assistance.

For any return or exchange inquiries, please contact us through our Contact Us page or support email.