Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURN POLICY:
Spotted Clothing will gladly exchange or refund items within 30 days of purchase. Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. Please note: Buyers are responsible to pay for return shipping charges. Spotted Clothing will only pay for return shipping charges if the item was not the same item as the listing.
Spotted Clothing items may be returned or exchanged within 30 days after receiving the package. All returned items will be refunded in the original form of payment.
If You Are Shipping Your Return:
Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries. Please message Spotted Clothing the tracking number via email. Once item the item is received, a refund will be issued.
Send Your Package To: Tech Fix, 837 Simcoe St S, Oshawa, ON L1H 4K8
DISCLAIMER: Please note that Spotted Clothing is not responsible for duty charges that may be incurred on international orders
Olesia Store accepts exchanges and returns but the buyer pays return shipping
*USPS International Customs may cause a delay in receiving your order
All Orders will be shipped out in a maximum of 1 business day
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: C Tech Fix, 837 Simcoe St S, Oshawa, ON L1H 4K8
Shipping Returns
To return your product, you should mail your product to: C Tech Fix, 837 Simcoe St S, Oshawa, ON L1H 4K8
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
